Refund policy

At LegacyTCG, we want every customer to have a positive shopping experience. If you experience an issue with your order, we are here to help. Please review our return and refund guidelines below.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused and in the same condition as received.

  • The product must include all original packaging, accessories, and documentation (if applicable).

  • Sealed Pokémon TCG products must remain sealed and unopened unless the item arrived damaged or defective.

  • Proof of purchase is required.

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

For safety, authenticity, and collectible value reasons, the following items may not be eligible for return:

  • Opened Pokémon Trading Card Game products

  • Opened booster packs or boxes

  • Used trading cards

  • Digital products or downloadable content

  • Clearance or final sale items

  • Products damaged after delivery due to customer handling

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

We will review your request and provide a suitable resolution, which may include a replacement, store credit, or refund.

4. Return Process

Before returning any item, please contact our customer support team for approval.

Email us at:

contact@LegacyTCG.shop

Once your return request is approved, we will provide instructions on where and how to send your item.

Please do not send returns without prior authorization, as unauthorized returns may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The item arrived damaged.

  • The product was defective upon arrival.

We recommend using a trackable shipping service when returning items. LegacyTCG is not responsible for items lost during return shipping.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Original shipping fees are generally non-refundable unless the return is due to an error on our part.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account again.

  2. Contact your payment provider, as processing times may vary.

  3. Contact us if you still have not received your refund.

We will assist you in resolving the issue.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return process.

9. Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to product availability.

10. Contact Us

For questions regarding returns or refunds, please contact:

LegacyTCG

Email: contact@LegacyTCG.shop

Phone: +1 (479) 345-1674

Business Address:
1259 Elk Creek Road
Marietta, GA 30064
United States