Frequently Asked Questions (FAQ)

Welcome to the LegacyTCG FAQ page. Here you will find answers to some of the most common questions about our products, orders, shipping, and services.

If you cannot find the answer you are looking for, please contact our customer support team.

General Questions

What is LegacyTCG?

LegacyTCG is an online store specializing in Pokémon Trading Card Game products, collectibles, and accessories. We provide collectors and players with authentic Pokémon products and a secure shopping experience.

Are your Pokémon products authentic?

Yes. We guarantee that all Pokémon TCG products sold by LegacyTCG are authentic and sourced from trusted suppliers. We do not sell counterfeit or unauthorized products.

Are you officially affiliated with Pokémon?

No. LegacyTCG is an independent retailer and is not affiliated with, endorsed by, or officially connected to The Pokémon Company International, Nintendo, Game Freak, or Creatures Inc.

Products & Orders

What products do you sell?

We offer a variety of Pokémon TCG products, including:

Booster packs
Booster boxes
Elite Trainer Boxes (ETBs)
Collection boxes
Premium collections
Pokémon accessories
Other collectible items

How can I place an order?

Simply browse our website, add your desired products to your cart, proceed to checkout, and complete your payment. You will receive an order confirmation email after your purchase is completed.

Can I modify or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Orders can only be modified or canceled before they are processed or shipped.

Do you offer pre-orders?

Yes, we may offer pre-order products from time to time. Pre-order details, release dates, and payment requirements will be clearly displayed on the product page.

Shipping Questions

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

United States: 3–6 business days
International orders: 7–20 business days

Delivery times may vary depending on the shipping carrier and destination.

Will I receive tracking information?

Yes. When available, tracking information will be sent to the email address provided during checkout after your order has shipped.

What should I do if my package is delayed?

If your package is delayed, please check your tracking information first. If you need additional assistance, contact us and we will help investigate the issue.

Payment Questions

What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. We do not store your complete payment card information.

Returns & Refunds

Do you accept returns?

Yes. Eligible returns may be accepted within 30 days of delivery. Products must meet our return requirements.

Please review our Return & Refund Policy for full details.

Can I return opened Pokémon products?

Due to the collectible nature of Pokémon products, opened booster packs, opened boxes, and used cards may not be eligible for return unless there is a verified issue.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging.

Account & Support

Do I need an account to place an order?

No. You may be able to complete a purchase as a guest, depending on available checkout options.

How can I contact LegacyTCG?

You can reach our support team using the information below:

Email: contact@LegacyTCG.shop

Phone: +1 (479) 345-1674

Address:
1259 Elk Creek Road
Marietta, GA 30064
United States

When will I receive a response?

Our customer support team typically responds within 24–48 business hours.

Thank you for choosing LegacyTCG. We appreciate your support and look forward to helping you grow your Pokémon collection!